How do I get the ViaVan app?
How do I create a ViaVan account?
If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.
Step One: Click on the "Sign Me Up" button in the home screen of the app.
Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!
Step Three: Click Next to move to the second page. Input your credit card number, followed by the expiration date, the security code, and the billing zip code. If you were referred by a friend, you can enter their personal promo code into the "Promo code" box.
Once all of this is completed, press "Join" and you’ll be ready to ride!
Why does ViaVan need my credit card?
When you sign up for ViaVan, we ask you for a credit card or debit card. You can use any credit/debit card to pay for ViaVan. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.
The best way to pay for ViaVan is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.
Please note, we do not accept pre-paid debit cards.
How do referrals work at ViaVan?
We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftop for all to hear! Head to the app "Menu" and select "Free Rides." You can also access this page with the small gift box icon on the top right of your main booking screen.
From here you can learn your personal promo code and share it directly with friends via text message, email, and social media.
For every friend who signs up with your personal promo code and completes their first ride, you will receive £12 of sweet ViaVan Ride Credit.* It’s our way of saying thanks for spreading the ViaVan love!
*Up to a maximum of £150 of Ride Credit per ViaVan account. ViaVan reserves the right to expire referral Ride Credit at its discretion.
ViaVan referral credit is granted for use in ViaVan’s operating zone at the time the credit is granted. As ViaVan’s operating zone changes, ViaVan reserves the right to change the way in which ViaVan credit may be used. All credit granted prior to 1st December 2018 may be used for rides within Zone 1 and Zone 2 only. ViaVan reserves the right to allow existing credit to apply to areas outside of Zone 1 and Zone 2 subject to any conditions and restrictions it may impose in its sole discretion. ViaVan reserves the right to control the amount of credit that a rider is permitted to use on any individual ride. All referral credit has an expiry date of 30 days. This means that ViaVan has the right to revoke any referral credit that has not been used more than 30 days. For all rides to airports (Heathrow, Gatwick and London City), a maximum amount of £4 per airport ride may be redeemed from referral and promotional credit. For all accounts created on or after 14th December 2018, a maximum amount of £4 per ride may be redeemed from referral credit. Starting on 1st January 2019, a maximum amount of £4 per ride may be redeemed from referral credit.
I haven't taken ViaVan yet - why was I charged?
When you create a ViaVan account, we need to confirm your credit or debit card is valid, so you may see a £1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the £1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.