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In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

The ViaPass is specially designed for our most loyal commuters and makes ViaVan more affordable than ever. How it works: Pay upfront and unlock free/discounted rides for a set period of time. Here's the breakdown on different ViaPass options:

Standard ViaPasses and Bundles

Core Bundle
Pay €49 upfront
Unlock 10 shared rides over 4 weeks in our Core Zone
Max discount of €7 per ride

Anywhere Bundle
Pay €69 upfront
Unlock 10 shared rides over 4 weeks anywhere across Amsterdam
Max discount of €10 per ride.

Houthavens ViaPass
Pay €119 upfront
Unlock 2 free shared rides every weekday over 4 weeks between Houthavens and the rest of our zone
Max discount €5 per ride.

Some things to remember:

• Additional fees apply for +1s (additional passengers).
• Finish all 10 rides before the 28-day period is up? Not to worry! Your Bundle can be repurchased once the rides are used, even within the 28-day period.

Tourist Bundle

*Terms & Conditions: The ViaPass is a tool that allows you to reduce the overall fares owed to drivers and collected by ViaVan on their behalf. If you change your mind at any time prior to booking any free or discounted rides, you can obtain a refund for the ViaPass by contacting support@viavan.com. The ViaPass is activated at the time you take your first ride, not at time of purchase, except upon the auto-renewal of a ViaPass, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. The ViaPass will automatically renew upon expiration, unless you opt out of the auto-renewal. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. ViaVan reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1's, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for cancellations and no-show fees will apply. Available for a limited time, while supplies last; ViaVan reserves the right to cancel this offer or modify its terms at any time. ViaVan does not guarantee the availability of rides.

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

ViaVan services trips to and from Schiphol Airport in Amsterdam.

Your fare will be based on how far you go, when you ride, and the number of +1s in your party. Most importantly, you’ll always see a guaranteed, low price for your ride – just check your app before you book.

Note: Rides from Schiphol airport are subject to a €2.50 fee levied by the airport. There are no additional costs for +1s on Private rides. ViaPass discounts may apply. 

ViaVan Airport Tips:

• Security lines can be brutal: Be sure to leave plenty of travel time and factor in time for check-in and security.
• Moving to Aruba with all your worldly possessions? Don’t forget baggage space is also shared in your ViaVan. If you have a large number of items, we suggest booking a Private ride.
• The pick up point at the airport is at departures just outside the terminal in front of Exit B, on the closest lane to the terminal. Check your app to see the exact spot!
• Still having a tough time finding your ViaVan? No sweat! When you book from the airport you’ll get a text with your driver’s number so you can call to coordinate.

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

Download our free app (available on iPhone and Android), sign up for ViaVan, and book a ride in three super-easy steps:

STEP 1: Move the map until the blue marker is at your desired pick-up location and press "Set Pickup." You can also manually type your address in the search bar and select the correct one from the drop down.

STEP 2: Move the map until the orange marker is at your desired drop-off location and press "Set Dropoff." You can also manually type your address in the search bar and select the correct one from the drop down. ViaVan will check for available vehicles and connect you with the best vehicle for your ride.

STEP 3: Review the ride offer in the proposal screen (you may receive several proposals with different ETAs and different ride options). Select the one that works best for you and press "Book This Ride." All the details, including exact pick up location (remember it may not be where you booked) and information on the car picking you up, will then be displayed.

Sweet! You’ve just booked a ViaVan ride.

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

After you book a ride, the app will display the pick-up location where the vehicle will meet you.

As we are a corner-to-corner service, your actual pick-up spot may differ from where you asked to be picked up. It’s usually the corner closest to the pick-up location you requested, but you may be asked to walk a few blocks. Sometimes, the app will give you the address or business name at your pick-up spot to help you find it. Either way, the exact pick up location will always be displayed in the app.

Make sure you’re at the pick-up spot when the vehicle arrives! The app will count down the minutes to your vehicle’s arrival, and we’ll send you a text when the vehicle is two minutes away and again when it arrives. For assistance, you can reply to that text and our Live Support team will help out. Additionally, you can contact the driver partner at any time directly through the app by pressing the small green phone icon located on the right, at the bottom of the screen.

Remember: ViaVan is a community, and you’re sharing your ride with other members. Keeping them waiting results in stink-eyes, and if you’re more than a minute or two late, the vehicle will just have to leave. It hurts, but it’s the only way we can move everyone so quickly at such an incredible price.

Want to track your vehicle while you wait? In the app, zoom out from your pick-up spot or click the small compass icon in the bottom right, and you’ll be able to follow the vehicle on the map as it approaches.

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

The best way to identify your ViaVan is by checking the license plate number displayed in your app and in the text messages you receive from us. 

Just check to make sure the license plate number matches and you're all set to board!

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

When you book your ViaVan, we'll list the information about the car coming to pick you up directly in the ride screen. This will include the license plate number as well as the type of car.

When the ViaVan is approaching, we'll send you a quick reminder text with this information (as well as the pick-up spot). Once the vehicle has arrived, you'll receive another text and a "Your ViaVan is here" notice in your app.

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

Amsterdam Users:
Your fare will be based on how far you go, when you ride, and the number of +1s in your party. Our always-affordable fares start at €3.25 for rides in the canal belt zone. Most importantly, you’ll always see a guaranteed, low price for your ride – just check your app before you book. Cancellations and No Shows are charged a €3 fee. This pricing applies to standard shared ViaVan rides and Private Rides.

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

The best way to pay for ViaVan is to buy Ride Credit in the app. Before you ride, head to the app "Menu" and "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you have less credit remaining than a full ride fare, we'll deduct any remaining credit and charge the rest of the fare directly to your card on file. You can also enable our auto-refill feature and ensure your credit is topped up when you're running low! Simply move the toggle at the bottom of the "Ride Credit" page in the app to the ON position. Each time your balance falls below €10, this authorizes the automatic purchase of Ride Credit in the amount of your most recent Ride Credit purchase. 

Note: Starting January 1 2019 any promotional Ride Credit you use with ViaVan will have a limit of €5 per trip. 

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

While tipping is not required, you are welcome to tip directly in your app either during or after your ride. You'll see the option to leave no tip, €1, €2, or a custom amount.

Additionally, if you have a really great ride please let us know by rating your driver and leaving feedback in the app, or sending us a note about what made him or her great. We take these comments into consideration when determining our Driver of the Week and our weekly Customer Service awards.

Note: Tips are non refundable

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

For those times when you need the car to yourself, you can pay a little extra and book the entire ViaVan! In your app, you’ll be able to select a Private ride right next to all of the ViaVan ride options.

Your fare will be based on how far you go and when you ride, and you’ll always see a guaranteed, low price for your ride – just check your app before you book. Please note, there are no additional costs for +1s on Private rides. And Private rides are door-to-door, so no need to walk to a nearby street corner!

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

Our app currently supports booking a ride for up to 4 people in Amsterdam. When setting your pickup or drop-off location in the app, just tap the - or + button near the top of the screen to indicate how many people are with you (e.g., if traveling with two friends, choose "+2"). You can also tap the "1 Passenger" tab above the place pins to add riders.

You can read more about pricing for extra riders here. Please note, there are no additional costs for +1s on private rides.

(Note: our app does not currently support different drop-offs for riders traveling together, so just make sure you're all going to the same place!)

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

ViaVan is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a €3 "No Show" fee .

If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app, or send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival. We'll make sure to get you on board!

In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.

ViaVan offers the option to set up a Personal and a Business Profile. You can set up a Business Profile in the app under Menu - Billing. Simply enter your workplace e-mail address (or your employer's e-mail address) where you would like your Business Profile ride receipts to  be sent.

You will then be able to select a default payment method from the cards you already have on file, or by adding a new payment method (including your employer's corporate card). You'll be able to switch between your Business and Personal profile when booking a ride.

Note:  When riding under your Business Profile, you will not be able to use any existing Ride Credit or use a Voucher as your payment method. Rides taken under your Business Profile will be charged directly to the default payment method on your Business Profile.

We accept credit and debit cards, but we do not accept pre-paid debit cards.