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How do Vouchers work?

ViaVan riders can now purchase Vouchers through iDeal to pay for their ViaVan rides.

To purchase a Voucher, visit https://viavan-vouchers.nl/. From here, you can purchase a Voucher securely through iDeal.

After purchase, a code will be displayed and a confirmation email with the code is sent to the email address you entered on the purchase page. If you do not receive an email, the payment has failed and you will not be charged.

Once you’ve received your code, you can then select “Voucher” as your payment method and enter the code. Once the code has been submitted, the account will be set up with the credit purchased from the Voucher.

At this time, it is not possible to use a Voucher for a Business account.

Please note: Vouchers purchased from https://viavan-vouchers.nl/ are only good for use in the ViaVan service zone within Amsterdam. Vouchers purchased from https://viavan-vouchers.nl/ will expire one year after purchase.

How do I get the ViaVan app?

The ViaVan app is currently available for iPhone and Android devices. You can download the app here for iPhone and here for Android.

How do I create a ViaVan account?

If this is your first time using the app, you'll need to press "Sign Me Up" and create an account before you can log in and book a ride.

Step One: Click on the "Sign Me Up" button in the home screen of the app.

Step Two: Enter the requested information on the first page of this screen. You can even add a photo if you like!

Step Three: Click “Next” to move to the second page. Here, you will be prompted to enter your payment details. ViaVan accepts payment by credit card, Google Pay, PayPal and Voucher (iDeal)*. If you were referred by a friend, you can enter their personal promo code into the "Promo code" box.

*To set up your payment method by Voucher (iDeal), you can purchase a ViaVan credit voucher and pay with iDeal at https://viavan-vouchers.nl/. After successfully completing purchase, you will be displayed a code and you will also be sent a confirmation email with the code.

When you select “Voucher” as your payment method in the ViaVan app, you will be prompted to enter the code that you received after completing purchase. Please note, if you do not receive a confirmation email, the purchase has failed and you were not charged.

Once all of this is completed, press "Join" and you’ll be ready to ride!

Do I need a credit card to ride with ViaVan?

If you do not have a credit card, no worries! ViaVan offers the following ways that you can pay for rides**:

Credit/Debit Card
Google Pay
PayPal
Voucher (iDeal)*

When you sign up for ViaVan, we will ask you to select one of these payment methods in order to register. You can use any credit/debit card to pay for ViaVan. Each time you take a ride or purchase Ride Credit, payment is simple and seamless – we automatically charge your card on file. Never worry about cash, we’ve got you covered.

The best way to pay for ViaVan is to buy Ride Credit in the app. Before you ride, go to the Menu screen in your app, choose "Ride Credit," and select how much you'd like to buy. Each time you take a ride, we'll simply deduct the cost of your ride from your remaining credit. If you ever run low on credit, we will deduct any remaining credit and charge the card on file directly for the remainder of your ride.

Please note, we do not accept pre-paid debit cards.

*To set up your payment method by Voucher (iDeal), you can purchase a ViaVan credit voucher and pay with iDeal at https://viavan-vouchers.nl/. After successfully completing purchase, you will be displayed a code and you will also be sent a confirmation email with the code.

When you select “Voucher” as your payment method in the ViaVan app, you will be prompted to enter the code that you received after completing purchase. Please note, if you do not receive a confirmation email, the purchase has failed and you were not charged.

**Payment by Google Pay, Paypal and Voucher (iDeal) is available on app version 3.3 and up.

How do referrals work at ViaVan?

We get it, you’ve become addicted to our sweet, affordable rides and you can’t wait to shout it from the rooftop for all to hear! Head to the app "Menu" and select "Free Rides." You can also access this page with the small gift box icon on the top right of your main booking screen.

From here you can learn your personal promo code and share it directly with friends via text message, email, and social media.

For every friend who signs up with your personal promo code and completes their first ride, you will receive €5 of sweet ViaVan Credit.* It’s our way of saying thanks for spreading the ViaVan love!

*Up to a maximum of €150 of Ride Credit per ViaVan account. ViaVan reserves the right to expire referral Ride Credit at its discretion.

**Terms of Use: The intended purpose of ViaVan referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral credit being revoked at ViaVan’s discretion, and ViaVan reserves the right to charge individuals for any rides paid for with referral credit obtained through the creation of new accounts created by that same individual. Using a ViaVan referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral credit being revoked at ViaVan’s discretion. ViaVan reserves the right to prevent referrals from being completed, and to revoke any referral credit obtained, when the ViaVan system determines that accounts are likely to have been created by the same individual (e.g. if the system identifies certain overlapping data/information between the accounts). In addition, ViaVan reserves the right to revoke any referral credit likely to have been obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the ViaVan system. ViaVan reserves the right to change any codes which it determines have been compromised and remove individuals from its referral program at its discretion.

ViaVan referral credit is granted for use in ViaVan’s operating zone at the time the credit is granted. As ViaVan’s operating zone changes, ViaVan reserves the right to change the way in which ViaVan credit may be used. ViaVan reserves the right to allow existing credit to apply to areas outside of its current operating zone subject to any conditions and restrictions it may impose in its sole discretion. ViaVan reserves the right to control the amount of credit that a rider is permitted to use on any individual ride. All referral credit has an expiry date of 30 days. This means that ViaVan has the right to revoke any referral credit that has not been used more than 30 days. Starting on 1st January 2019, a maximum amount of €5 per ride may be redeemed from referral credit.

I haven't taken a ViaVan ride yet - why was I charged?

When you create a ViaVan account, we need to confirm your credit or debit card is valid, so you may see a €1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the €1 is never deducted from your account!

If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.

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