- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- The app isn't recognizing my pickup location!
- How old do I have to be to use ViaVan?
- How do I check my Ride Credit balance?
- I was charged a cleaning/damage fee - what is this?
Does ViaVan offer rides for wheelchair users?
Yes, wheelchair users can book a ride through the ViaVan app. Our Live Support team will then be in touch with the pick-up location that you need to make your way to and what the expected pick up time will be. Our wheelchair accessible vehicles are not branded like other ViaVan vehicles in Espoo so don't be alarmed when a vehicle arrives which doesn't look like all the others!
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- The app isn't recognizing my pickup location!
- How old do I have to be to use ViaVan?
- How do I check my Ride Credit balance?
- I was charged a cleaning/damage fee - what is this?
Does ViaVan offer rides for wheelchair users?
Yes, wheelchair users can book a ride through the ViaVan app. Our Live Support team will then be in touch with the pick-up location that you need to make your way to and what the expected pick up time will be. Our wheelchair accessible vehicles are not branded like other ViaVan vehicles in Espoo so don't be alarmed when a vehicle arrives which doesn't look like all the others!
