- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- The app isn't recognizing my pickup location!
- How old do I have to be to use ViaVan?
- How do I check my Ride Credit balance?
- I was charged a cleaning/damage fee - what is this?
The app isn't recognizing my pickup location!
When you book a ride, our system will generally propose a pickup location within two blocks or an avenue away. If the app is moving your pick up just a little ways away, that’s just our system working its magic.
Is your pick up being moved to nowhere near where you want it? Try using the place pins! These are the easiest and most precise way to set your pick up and drop off in the ViaVan app. Simply drag the map around until the blue pickup icon is at your desired spot, and then select "Set Pick Up."
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- The app isn't recognizing my pickup location!
- How old do I have to be to use ViaVan?
- How do I check my Ride Credit balance?
- I was charged a cleaning/damage fee - what is this?
The app isn't recognizing my pickup location!
When you book a ride, our system will generally propose a pickup location within two blocks or an avenue away. If the app is moving your pick up just a little ways away, that’s just our system working its magic.
Is your pick up being moved to nowhere near where you want it? Try using the place pins! These are the easiest and most precise way to set your pick up and drop off in the ViaVan app. Simply drag the map around until the blue pickup icon is at your desired spot, and then select "Set Pick Up."
