DC

 

What can we help you with?

Why did I get charged a No Show fee?

ViaVan is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be charged a 1.50€ fee.

You can see your pickup location in the ViaVan app. You can also send a quick SMS to our Live Support Team by replying to the text message we sent you about your vehicle's arrival.

We'll do our best to get you on board!

Was this article helpful?
Riding with ViaVan

Why did I get charged a No Show fee?

ViaVan is a shared service, so to keep things fair to the members already on board, our driver partners will wait about 1 minute for each rider. At that point, we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be charged a 1.50€ fee.

You can see your pickup location in the ViaVan app. You can also send a quick SMS to our Live Support Team by replying to the text message we sent you about your vehicle's arrival.

We'll do our best to get you on board!

Was this article helpful?
Support

Can't find what you're looking for?

Contact ViaVan Support