I haven't taken ViaVan yet - why was I charged?
When you create a ViaVan account, we need to confirm your credit or debit card is valid, so you may see a £1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the £1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.
- How do I get the ViaVan app?
- How do I create a ViaVan account?
- Why does ViaVan need my credit card?
- How do referrals work at ViaVan?
- I haven't taken ViaVan yet - why was I charged?
I haven't taken ViaVan yet - why was I charged?
When you create a ViaVan account, we need to confirm your credit or debit card is valid, so you may see a £1 pre-authorization charge on your card. That charge is immediately voided, so don’t worry, you are never actually charged, and the £1 is never deducted from your account!
If this is the first time you are booking with a new card you may see an authorization in the amount of your requested ride. Rest assured, if you opted not to book the ride this hold will be removed from your account in 3-7 business days depending on your bank or credit card company's processing times.
