- How to contact ViaVan
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
How to contact ViaVan
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
We’re here to help and you can contact us 24 hours a day, 7 days a week.
For real time support for live rides you can text or call us at +447479273020.
For all other enquiries you can email us directly from the Help Center of your ViaVan app.
In an emergency, you should call 999 or 101 for non-emergency situations that require help from the police.
In an emergency, you should call 999 or 101 for non-emergency situations that require help from the police.
Common Questions
- How to contact ViaVan
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
How to contact ViaVan
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
We’re here to help and you can contact us 24 hours a day, 7 days a week.
For real time support for live rides you can text or call us at +447479273020.
For all other enquiries you can email us directly from the Help Center of your ViaVan app.
In an emergency, you should call 999 or 101 for non-emergency situations that require help from the police.
In an emergency, you should call 999 or 101 for non-emergency situations that require help from the police.
