DC

 

What can we help you with?

What is the ViaPass?

The ViaPass is specially designed for our most loyal commuters and makes ViaVan more affordable than ever. How it works: Pay upfront and unlock free/discounted rides for a set period of time. Here's the breakdown on different ViaPass options:

Basic ViaPasses

20190214_AMS_ViaPassGuide_mobile_v2.png

Zone_Map-AMS.png

Some things to remember:

• The ViaPass is activated when you take your first ride and valid for either one week or one month from the time of activation, depending on which ViaPass you purchase.
• Additional fees apply for +1s (additional passengers).
• Cancellations and No Shows are charged at €3 each.
• Free rides are limited to a total of 4 per day.
• The ViaPass is only valid for rides within Amsterdam. If you're using ViaVan while in London you'll need to buy extra Ride Credit.
• Any other type of ride (including Airport rides and Private rides) will be 10% off. Discounts are available for as long as you have not exhausted your 4 daily rides, and count towards that maximum. Discounts may not be combined; maximum one discount per ride.
• Amsterdam Core Zone refers to the area within the A10 and south of the IJ

 

ViaPass Bundle

Pay a low fee upfront to unlock 10 shared rides across a 4-week period!* With no daily cap, you can use these rides whenever you’d like.

20190911_AMS_Viapass_Bundle_Table_4x.png

Some things to remember:

• Additional fees apply for +1s (additional passengers).
• Finish all 10 rides before the 28-day period is up? You'll still have to wait until the promotional period ends to renew your Bundle.
• The Extra Bundle applies to rides up to €10. If your ride cost exceeds €10, you'll be responsible for paying the difference in fare.

 

Tourist ViaPass

Looking for a smart, easy and affordable way to get around the city during your visit? You’ve come to the right place!
 
On-demand shared rides available anytime, anywhere are just a tap away. Whether you need to get to and from Amsterdam’s Schiphol Airport or you want to check out top landmarks like the Rijksmuseum, the Anne Frank House and Dam Square, ViaVan's got you covered.
 
The Tourist ViaPass is designed to be your handy, hassle-free Amsterdam travel partner. Choose from two different options:
 
€59 ViaPass includes
- 3 shared rides per day in our Core Zone
- 2 rides to or from Schiphol Airport
€49 ViaPass includes
- 3 shared rides per day in our Core Zone
- 1 ride to or from Schiphol Airport
 
Some things to remember: 
 
• The ViaPass is activated when you take your first ride and valid for a total of 3 days
• Additional fees apply for +1s (additional passengers)
• Cancellations and No Shows are charged at €3 each
• Amsterdam Core Zone refers to the area within the A10 and south of the IJ
 
 

SmartPass

The SmartPass promotion is only available for a limited time. To purchase a SmartPass, qualifying members who are offered the promotion can open the app menu and head to the “ViaPass” section.

With the SmartPass, riders pay an upfront fee, as advertised via email (sent from email address support-ams@viavan.com) or in the ViaVan app announcing the promotion, to receive the specified discount on rides. Discounts may not be combined; maximum one discount per ride.

Some things to remember:

• The SmartPass is activated when you take your first ride*
• The discount does not apply to +1s (additional passengers)
• Cancellations and No Shows are charged at €3 each
• Private and Airport rides are excluded from the discount

 

*Terms & Conditions: The ViaPass is a tool that allows you to reduce the overall fares owed to drivers and collected by ViaVan on their behalf. If you change your mind at any time prior to booking any free or discounted rides, you can obtain a refund for the ViaPass by contacting support@viavan.com. The ViaPass is activated at the time you take your first ride, not at time of purchase, except upon the auto-renewal of a ViaPass, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. The ViaPass will automatically renew upon expiration, unless you opt out of the auto-renewal. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. ViaVan reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1's, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for cancellations and no-show fees will apply. Available for a limited time, while supplies last; ViaVan reserves the right to cancel this offer or modify its terms at any time. ViaVan does not guarantee the availability of rides.

Was this article helpful?
Riding with ViaVan

What is the ViaPass?

The ViaPass is specially designed for our most loyal commuters and makes ViaVan more affordable than ever. How it works: Pay upfront and unlock free/discounted rides for a set period of time. Here's the breakdown on different ViaPass options:

Basic ViaPasses

20190214_AMS_ViaPassGuide_mobile_v2.png

Zone_Map-AMS.png

Some things to remember:

• The ViaPass is activated when you take your first ride and valid for either one week or one month from the time of activation, depending on which ViaPass you purchase.
• Additional fees apply for +1s (additional passengers).
• Cancellations and No Shows are charged at €3 each.
• Free rides are limited to a total of 4 per day.
• The ViaPass is only valid for rides within Amsterdam. If you're using ViaVan while in London you'll need to buy extra Ride Credit.
• Any other type of ride (including Airport rides and Private rides) will be 10% off. Discounts are available for as long as you have not exhausted your 4 daily rides, and count towards that maximum. Discounts may not be combined; maximum one discount per ride.
• Amsterdam Core Zone refers to the area within the A10 and south of the IJ

 

ViaPass Bundle

Pay a low fee upfront to unlock 10 shared rides across a 4-week period!* With no daily cap, you can use these rides whenever you’d like.

20190911_AMS_Viapass_Bundle_Table_4x.png

Some things to remember:

• Additional fees apply for +1s (additional passengers).
• Finish all 10 rides before the 28-day period is up? You'll still have to wait until the promotional period ends to renew your Bundle.
• The Extra Bundle applies to rides up to €10. If your ride cost exceeds €10, you'll be responsible for paying the difference in fare.

 

Tourist ViaPass

Looking for a smart, easy and affordable way to get around the city during your visit? You’ve come to the right place!
 
On-demand shared rides available anytime, anywhere are just a tap away. Whether you need to get to and from Amsterdam’s Schiphol Airport or you want to check out top landmarks like the Rijksmuseum, the Anne Frank House and Dam Square, ViaVan's got you covered.
 
The Tourist ViaPass is designed to be your handy, hassle-free Amsterdam travel partner. Choose from two different options:
 
€59 ViaPass includes
- 3 shared rides per day in our Core Zone
- 2 rides to or from Schiphol Airport
€49 ViaPass includes
- 3 shared rides per day in our Core Zone
- 1 ride to or from Schiphol Airport
 
Some things to remember: 
 
• The ViaPass is activated when you take your first ride and valid for a total of 3 days
• Additional fees apply for +1s (additional passengers)
• Cancellations and No Shows are charged at €3 each
• Amsterdam Core Zone refers to the area within the A10 and south of the IJ
 
 

SmartPass

The SmartPass promotion is only available for a limited time. To purchase a SmartPass, qualifying members who are offered the promotion can open the app menu and head to the “ViaPass” section.

With the SmartPass, riders pay an upfront fee, as advertised via email (sent from email address support-ams@viavan.com) or in the ViaVan app announcing the promotion, to receive the specified discount on rides. Discounts may not be combined; maximum one discount per ride.

Some things to remember:

• The SmartPass is activated when you take your first ride*
• The discount does not apply to +1s (additional passengers)
• Cancellations and No Shows are charged at €3 each
• Private and Airport rides are excluded from the discount

 

*Terms & Conditions: The ViaPass is a tool that allows you to reduce the overall fares owed to drivers and collected by ViaVan on their behalf. If you change your mind at any time prior to booking any free or discounted rides, you can obtain a refund for the ViaPass by contacting support@viavan.com. The ViaPass is activated at the time you take your first ride, not at time of purchase, except upon the auto-renewal of a ViaPass, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. The ViaPass will automatically renew upon expiration, unless you opt out of the auto-renewal. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. ViaVan reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1's, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for cancellations and no-show fees will apply. Available for a limited time, while supplies last; ViaVan reserves the right to cancel this offer or modify its terms at any time. ViaVan does not guarantee the availability of rides.

Was this article helpful?
Support

Can't find what you're looking for?

Contact ViaVan Support