What is the ViaPass?
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
The ViaPass is especially designed for our most loyal commuters and makes ViaVan more affordable than ever. To purchase a ViaPass, just open your app “Menu” and head to the section labeled “ViaPass.”
Some things to remember:
The ViaPass is activated when you take your first ride
Additional fees apply for +1s (additional passengers)
Cancellations and No Shows are charged at £3 each.
Free rides are limited to 4 shared rides per day within Zones 1 and 2 in London during specific times. All other rides are 10% off.
Private rides, and rides outside the covered zone or hours, are 10% off, and discounted rides count toward the maximum 4 daily rides.
ViaPasses purchased in London cannot be used in other ViaVan cities.
Smart Saver ViaPass
*Terms & Conditions: The ViaPass is a tool that allows you to reduce the overall fares owed to drivers and collected by ViaVan on their behalf. If you change your mind at any time prior to booking any free or discounted rides, you can obtain a refund for the ViaPass by contacting support@viavan.com. The ViaPass is activated at the time you take your first ride, not at time of purchase, except upon the auto-renewal of a ViaPass, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. The ViaPass will automatically renew upon expiration, unless you opt out of the auto-renewal. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. ViaVan reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1's, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for cancellations and no-show fees will apply. Available for a limited time, while supplies last; ViaVan reserves the right to cancel this offer or modify its terms at any time. ViaVan does not guarantee the availability of rides.
- What is the ViaPass?
- How do I book a ride?
- Where do I wait for my ViaVan?
- How do I know when my ViaVan will arrive?
- Can I request a specific time for my pickup?
- What do ViaVan vehicles look like?
- London Airport Service
- How much does a ride cost?
- What is a Private Ride?
- How do I pay for a ride?
What is the ViaPass?
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
The ViaPass is especially designed for our most loyal commuters and makes ViaVan more affordable than ever. To purchase a ViaPass, just open your app “Menu” and head to the section labeled “ViaPass.”
Some things to remember:
The ViaPass is activated when you take your first ride
Additional fees apply for +1s (additional passengers)
Cancellations and No Shows are charged at £3 each.
Free rides are limited to 4 shared rides per day within Zones 1 and 2 in London during specific times. All other rides are 10% off.
Private rides, and rides outside the covered zone or hours, are 10% off, and discounted rides count toward the maximum 4 daily rides.
ViaPasses purchased in London cannot be used in other ViaVan cities.
Smart Saver ViaPass
*Terms & Conditions: The ViaPass is a tool that allows you to reduce the overall fares owed to drivers and collected by ViaVan on their behalf. If you change your mind at any time prior to booking any free or discounted rides, you can obtain a refund for the ViaPass by contacting support@viavan.com. The ViaPass is activated at the time you take your first ride, not at time of purchase, except upon the auto-renewal of a ViaPass, in which case activation of the new ViaPass will occur at the time of the expiration of the previously purchased ViaPass. Each ViaPass expires at the end of the stated validity period, to the minute of the activation time. The ViaPass will automatically renew upon expiration, unless you opt out of the auto-renewal. Each individually purchased ViaPass is limited to a single user, account and device (i.e., multiple people cannot share a single ViaPass). ViaPass holders are prohibited from booking a ride on behalf of another person or party, and must be present in all bookings made with their ViaPass. ViaVan reserves the right to deactivate any ViaPass it determines to be used in violation of these terms, with immediate effect, and without refunds. A ViaPass holder may book rides for his or her +1's, though additional fees apply. The ViaPass cannot be combined with other offers or promotions. Charges for cancellations and no-show fees will apply. Available for a limited time, while supplies last; ViaVan reserves the right to cancel this offer or modify its terms at any time. ViaVan does not guarantee the availability of rides.
