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How do I retrieve something I left in a ViaVan?

We’ve all been there, and we feel for ya! As soon as you realize an item is missing, navigate to the app menu (by tapping the three parallel lines in the top left corner of the app screen) and tap on the "Help Center" at the bottom of the menu list.

     IMG_3743.PNG  IMG_3744.PNG

There you can tap on the option "I left something in my ViaVan!" On the following screen, you will see the details of your most recent ride. If your driver partner is still on the road with ViaVan, you can opt to receive a phone number through which to contact and coordinate with the driver partner directly to determine if they have your lost item in their vehicle and, if so, how they can return it to you.

If the driver partner is not driving with ViaVan at the moment, you will be given the option to contact ViaVan Support for further assistance on finding your lost item.

If you left your item in a ViaVan ride other than your most recent ride, you can select "Not this ride? Go to Ride History >>" to navigate to your Ride History and contact ViaVan Support about the correct ride.

If you don't have your phone handy, you can also email us hereand we’ll put you in touch with your driver partner to track it down! Please note, unclaimed items will be donated after 30 days.

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Common Questions

How do I retrieve something I left in a ViaVan?

We’ve all been there, and we feel for ya! As soon as you realize an item is missing, navigate to the app menu (by tapping the three parallel lines in the top left corner of the app screen) and tap on the "Help Center" at the bottom of the menu list.

     IMG_3743.PNG  IMG_3744.PNG

There you can tap on the option "I left something in my ViaVan!" On the following screen, you will see the details of your most recent ride. If your driver partner is still on the road with ViaVan, you can opt to receive a phone number through which to contact and coordinate with the driver partner directly to determine if they have your lost item in their vehicle and, if so, how they can return it to you.

If the driver partner is not driving with ViaVan at the moment, you will be given the option to contact ViaVan Support for further assistance on finding your lost item.

If you left your item in a ViaVan ride other than your most recent ride, you can select "Not this ride? Go to Ride History >>" to navigate to your Ride History and contact ViaVan Support about the correct ride.

If you don't have your phone handy, you can also email us hereand we’ll put you in touch with your driver partner to track it down! Please note, unclaimed items will be donated after 30 days.

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