Not to worry! Just send a quick text to our Live Support Team by replying to any text message you receive from us, and we'll adjust it for you right away. Keep in mind, this may impact the cost of your ride.
Articles in this section
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!