- How to contact ViaVan
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
Why do I see "Braintree" on my credit card statement?
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
While most charges from ViaVan will appear on your bank statement as "ViaVan," your charge card's bank will ultimately determine exactly how the charge appears on a statement.
ViaVan uses Braintree, an online payment processor owned by PayPal, to process transactions. Numerous other businesses use Braintree as well, but the name of the store or merchant charging you will appear on your statement once the transaction is finalized by your bank, typically within 7 days.
You can find more information directly through Braintree here: https://www.braintreepayments.com/charge
If you have any questions about charges on your card you believe come from ViaVan, please contact us here!
- How to contact ViaVan
- My driver was great! How can I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I'm in the car?
- Why don't I always get picked up or dropped off exactly where I request?
- Where can I see my past rides and purchases?
Why do I see "Braintree" on my credit card statement?
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
While most charges from ViaVan will appear on your bank statement as "ViaVan," your charge card's bank will ultimately determine exactly how the charge appears on a statement.
ViaVan uses Braintree, an online payment processor owned by PayPal, to process transactions. Numerous other businesses use Braintree as well, but the name of the store or merchant charging you will appear on your statement once the transaction is finalized by your bank, typically within 7 days.
You can find more information directly through Braintree here: https://www.braintreepayments.com/charge
If you have any questions about charges on your card you believe come from ViaVan, please contact us here!
