- Can I ride with my pet?
- The Four Rules of ViaVan
- Can my child ride with ViaVan?
- Can I smoke or use an electronic cigarette in my ViaVan?
- Can I eat in the ViaVan?
- Can ViaVan deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a ViaVan?
- Can I bring luggage/personal items in my ViaVan?
- Can I book the entire ViaVan to myself?
I was charged a cleaning/damage fee - what is this?
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
Our driver partners work hard to maintain their vehicles and take pride in their upkeep and cleanliness. In the event that the interior or exterior of the vehicle is damaged or dirtied as a result of intentional or negligent acts such as aggressive slamming of doors, vomiting, or pet accidents, a fee may be assessed and charged when applicable.
The exact amount charged will depend on the extent of the damage up to £195. ViaVan will always notify members when such a charge is necessary.
- Can I ride with my pet?
- The Four Rules of ViaVan
- Can my child ride with ViaVan?
- Can I smoke or use an electronic cigarette in my ViaVan?
- Can I eat in the ViaVan?
- Can ViaVan deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a ViaVan?
- Can I bring luggage/personal items in my ViaVan?
- Can I book the entire ViaVan to myself?
I was charged a cleaning/damage fee - what is this?
In light of the current situation, we’re temporarily suspending our ViaVan London service. We hope you’re staying healthy and safe.
Our driver partners work hard to maintain their vehicles and take pride in their upkeep and cleanliness. In the event that the interior or exterior of the vehicle is damaged or dirtied as a result of intentional or negligent acts such as aggressive slamming of doors, vomiting, or pet accidents, a fee may be assessed and charged when applicable.
The exact amount charged will depend on the extent of the damage up to £195. ViaVan will always notify members when such a charge is necessary.
