- Can I ride with my pet?
- The Four Rules of ViaVan
- Can my child ride with ViaVan?
- Can I smoke or use an electronic cigarette in my ViaVan?
- Can I eat in my ViaVan?
- Can ViaVan deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a ViaVan?
- Can I bring luggage/personal items in my ViaVan?
- Zero Tolerance Policy
Can I bring luggage/personal items in my ViaVan?
In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
Your ViaVan is a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way - if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then we can't guarantee we'll be able to take you and your bag on board. If you require guaranteed luggage space, we suggest booking a Private ride.
Musical Instruments:
If your instrument is the size of a piece of hand luggage that you might keep under your seat on an airplane (think, the size of a purse or a briefcase, a viola, violin or clarinet) then you may keep it with you in the vehicle provided that it doesn’t impede the driver partner or infringe on the personal space of other passengers. If you have a larger instrument, like a cello or a saxophone or a guitar, then the above luggage policy applies and the driver partner will try to accommodate it on a space available basis. If you require that the large instrument sit next to you, we suggest booking a Private ride, subject to the driver partner's ability to accommodate the instrument safely in the cabin of the car.
- Can I ride with my pet?
- The Four Rules of ViaVan
- Can my child ride with ViaVan?
- Can I smoke or use an electronic cigarette in my ViaVan?
- Can I eat in my ViaVan?
- Can ViaVan deliver a package for me?
- I was charged a cleaning/damage fee - what is this?
- Can I use my phone while in a ViaVan?
- Can I bring luggage/personal items in my ViaVan?
- Zero Tolerance Policy
Can I bring luggage/personal items in my ViaVan?
In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
Your ViaVan is a shared space, and as such we ask everyone to limit any personal items to a single piece of luggage or a reasonably sized bag. Think of it this way - if the passenger who showed up before you had the same sized item and the car was at full capacity, would your item fit as well? If the answer is no, then we can't guarantee we'll be able to take you and your bag on board. If you require guaranteed luggage space, we suggest booking a Private ride.
Musical Instruments:
If your instrument is the size of a piece of hand luggage that you might keep under your seat on an airplane (think, the size of a purse or a briefcase, a viola, violin or clarinet) then you may keep it with you in the vehicle provided that it doesn’t impede the driver partner or infringe on the personal space of other passengers. If you have a larger instrument, like a cello or a saxophone or a guitar, then the above luggage policy applies and the driver partner will try to accommodate it on a space available basis. If you require that the large instrument sit next to you, we suggest booking a Private ride, subject to the driver partner's ability to accommodate the instrument safely in the cabin of the car.
