- My driver was great! How do I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I am in the car?
- Why don't I always get picked up and dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why is my place pin in the middle of the water?
In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
We’re not quite ready to pilot ViaVan’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the ViaVan app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!
- My driver was great! How do I thank them?
- How do I retrieve something I left in a ViaVan?
- How do I reset my password?
- I'm not receiving my temporary password!
- I had an issue with my ride. How can I let you know?
- Why is my place pin in the middle of the water?
- Can I change my destination once I am in the car?
- Why don't I always get picked up and dropped off exactly where I request?
- Where can I see my past rides and purchases?
- My driver left without me!
Why is my place pin in the middle of the water?
In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
We’re not quite ready to pilot ViaVan’s shared submarine service, so your map definitely shouldn’t be defaulting to a strange location. Please make sure that Location Services are enabled for the ViaVan app on your phone (Settings - Privacy - Location Services), and that should bring you back to dry land STAT!
