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What can we help you with?

Why didn't I receive my referral credit yet?

First of all, thank you for helping to spread the word about ViaVan! If you haven’t received any Ride Credit yet, check with the member you referred to make sure they signed up with your personal promo code. If they forgot to enter it, they can enter it later on by going into the "Menu" - "Promo Codes" section of the app.

If they’ve entered your code, it may be that they haven’t completed a ride yet. Ride Credit is only granted once the new rider completes their first ride, so get them in a ViaVan ASAP!

If both those things check out and you still haven’t received any Ride Credit, please shoot us an email us here and we’ll take a peek.

**Terms of Use: The intended purpose of ViaVan referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral credit being revoked at ViaVan's discretion. Using a ViaVan referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral credit being revoked at ViaVan's discretion. In addition, ViaVan reserves the right to revoke any referral credit obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the ViaVan system. ViaVan reserves the right to change any codes which it determines have been compromised and issue a replacement code.

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Common Questions

Why didn't I receive my referral credit yet?

First of all, thank you for helping to spread the word about ViaVan! If you haven’t received any Ride Credit yet, check with the member you referred to make sure they signed up with your personal promo code. If they forgot to enter it, they can enter it later on by going into the "Menu" - "Promo Codes" section of the app.

If they’ve entered your code, it may be that they haven’t completed a ride yet. Ride Credit is only granted once the new rider completes their first ride, so get them in a ViaVan ASAP!

If both those things check out and you still haven’t received any Ride Credit, please shoot us an email us here and we’ll take a peek.

**Terms of Use: The intended purpose of ViaVan referral codes is to be shared with friends, family, and on personal social media networks only with individuals known personally to the referring rider. Posting referral codes on commercial websites or coupon aggregator websites, including (but not limited to) RetailMeNot, Born to Coupon and CouponMate is strictly prohibited and will result in referral credit being revoked at ViaVan's discretion. Using a ViaVan referral code to refer new accounts created by one same individual is also strictly prohibited and will also result in referral credit being revoked at ViaVan's discretion. In addition, ViaVan reserves the right to revoke any referral credit obtained for referrals of fraudulent accounts (including accounts set up with false personal or payment information), as determined by the ViaVan system. ViaVan reserves the right to change any codes which it determines have been compromised and issue a replacement code.

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