In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
You can cancel a ride directly in your app with the "Cancel" button!
Our policy is that for any rides cancelled more than 1 minute after booking, ViaVan reserves the right to charge a €3 cancellation fee. This is due to the fact that, as soon as a request enters the system, the car assigned will be rerouted to accommodate the pick up, so it can end up adding a slight detour to not just the driver but also the existing passengers in the vehicle. However, if a cancellation occurs because the current ETA is more than 5 minutes greater than the original ETA that was quoted at the time of booking, the system will automatically waive the cancellation fee as we understand that in these situations our members need to be able to make the most informed decision about their ride. We are also happy to waive the cancellation fee in the event of an emergency or an unforeseen situation.
