- What is the ViaPass?
- Amsterdam Airport Service
- How do I book a ride?
- Where do I wait for my ViaVan?
- How do I know when my ViaVan will arrive?
- Can I request a specific time for my pickup?
- What do ViaVan vehicles look like?
- How do I know which car is mine?
- How much does a ride cost?
- How do I pay for a ride?
What if I'm late - will the driver wait for me?
In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
ViaVan is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a €3 "No Show" fee .
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app, or send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival. We'll make sure to get you on board!
- What is the ViaPass?
- Amsterdam Airport Service
- How do I book a ride?
- Where do I wait for my ViaVan?
- How do I know when my ViaVan will arrive?
- Can I request a specific time for my pickup?
- What do ViaVan vehicles look like?
- How do I know which car is mine?
- How much does a ride cost?
- How do I pay for a ride?
What if I'm late - will the driver wait for me?
In light of the current situation, we’re temporarily suspending our ViaVan Amsterdam service. We hope you’re staying healthy and safe.
ViaVan is a shared service, so to keep things fair to the members already on board, we'll have to keep your car moving. Our drivers will wait 60 seconds, at which point we'll try to get in touch with you, but if after a minute you're not at the car, we'll have to move on and you may be assessed a €3 "No Show" fee .
If you're waiting at your pick up location and can't find your car, don't panic! Give your driver a call using the green phone icon in the app, or send a quick text message to our Live Support Team by replying to the text message we sent you about your vehicle's arrival. We'll make sure to get you on board!
